Warranty & Dispute

What can I do if I have not received refund?

Usually you will receive the refund after 5-7 business days.. if you still didn’t receive it, you could contact your credit card company or our customer service for help.

If your payment is over 60 days through Paypal, the refund processing time will be depended on Paypal. Paypal has the authority to issue the refund.

 

Can I return defective items to you?

Items verified to be defective (not caused by person) will be replaced with the same model or serviced. If original models are not available for replacements, we will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask refunds.

Items verified to be non-defective will be sent back to buyers and buyers are responsible for the shipping cost. If buyers refuse to pay for the return shipping cost, we reserve the rights to deduct a minimum of 25% restocking fee before issuing a partial refund. Shipping costs are non-refundable in any circumstances.

 

What is your return policy?

Please contact us for help to troubleshoot the products first. If we believe the product is indeed defective and cannot be solved through email communication, we will advise you how to return the items. Items returned without prior notice will not be processed.

 

What is your procedure for returning goods?

Please follow the steps mentioned below to return goods:

1, Contact us first by email or online chatting with detailed description and photos or videos if possible, and we will confirm whether it is operational problem or quality problem.

2, We will advise you with possible resolutions after our confirmation.

3, We will accept your requirement of returning if all the solutions are not workable.

4, You have to immediately sent the items together with the original packaging and accessories unless an exception is agreed in advance.

5, We will inform you once we receive the returned goods. Replacements or repaired items will be shipped back via regular air mail with prior notice.

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